Refund policy

Below is a more straightforward, user-friendly version of your Refund & Return Policy, keeping all important details intact but presenting them in a clear, conversational manner:

Refund & Return Policy

At Sharmnlace, your satisfaction is our top priority. If something isn’t right with your order, we’ll do our best to help with returns, exchanges, or refunds.

1. Return Conditions

• Item Condition: Items must be unused, in the same condition you received them, and include all original tags and packaging.

• Proof of Purchase: Please provide photos or videos showing the item’s condition, along with your receipt (or another proof of purchase) and a return tracking number.

• Order Details: All information must match what was provided when you placed your order.

2. How to Initiate a Return

1. Contact Us

Send an email to info@sharmnlace.com with your order number, a brief explanation of why you’d like to return the item, and any required photos or videos.

2. Await Confirmation

Once we review your request, we’ll send you a return shipping label (if applicable) and instructions on how to send the item back. Returns without prior approval cannot be accepted.

3. Ship the Item

Please use the same shipping service that delivered your order. Unless the item is damaged, defective, or incorrect, you’re responsible for return shipping costs.

3. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please inspect it right away and email us at info@sharmnlace.com.

• Proof Required: Attach photos or videos showing the damage or issue.

• Resolution: We may send a replacement or refund without needing the item returned, depending on the situation.

4. Non-Returnable Items

Some items are not eligible for return, including:

• Perishable goods (e.g., food, flowers, plants)

• Personalized or custom orders

• Personal care products (e.g., cosmetics, beauty items)

• Hazardous materials, flammable liquids, or gases

We also don’t accept returns for sale items or gift cards. If you have questions about a specific product, please reach out.

5. Exchanges

If you’d like a different product, the quickest way is to return your original item (once approved) and place a new order.

6. EU 14-Day Cooling-Off Period

For orders shipped to the European Union, you can cancel or return your order within 14 days for any reason. The conditions are:

• The item must be unused, with tags, and in its original packaging.

• A receipt or proof of purchase is required.

7. Refunds

• Approval Process: Once your return is received and inspected, we’ll let you know if the refund is approved. If it is, we’ll issue the refund to your original payment method within 10 business days.

• Need Help?: If 15 business days pass after approval and you haven’t received your refund, email us at info@sharmnlace.com.

8. Frequently Asked Questions

1. Can I get store credit instead of a refund?

Yes, we can offer store credit for future purchases.

2. What if my order never arrived?

If your order wasn’t delivered due to a shipping error, we can resend it or issue a refund.

3. How long does the refund process take?

Typically, refunds are processed within 10 business days once approved.

9. Shipping & Satisfaction Guarantee

• Free Worldwide Shipping: We provide free global shipping on all orders, with an option to upgrade to express shipping.

• 30-Day Money-Back Guarantee: We’re confident in our products and offer a 30-day guarantee for your peace of mind.

For any additional questions or concerns, please email us at info@sharmnlace.com. We’re here to help!